Policies
Please review our service policies below to ensure a seamless and transparent experience with our luxury car service. Here, you will find detailed information regarding our booking guidelines, cancellation procedures, waiting time protocols, and vehicle usage rules designed to provide you with safe, reliable, and exceptional transportation.
Payment and Billing
1776 Black Car Service requires a valid major credit card to secure all black car and chauffeured transportation reservations. A quote or availability request is not a confirmed reservation. Your transportation is considered booked only after the reservation has been completed and a valid form of payment is on file. Credit card authorization is generally processed 24–48 hours before the scheduled pickup time. Because transportation charges are pre-authorized, our chauffeurs do not collect cash payment for the transportation service. Clients may, however, tip their chauffeur directly in person if they choose.
We accept Visa, Mastercard, Discover, and American Express, as well as NFC/contactless payment options where available. To avoid confusion, receiving a price quote does not reserve a vehicle or guarantee availability. A reservation is confirmed only after the booking process has been completed, payment information has been provided, and you have received confirmation from 1776 Black Car Service.
Cancellations
No-Show & Cancellation Policy
A customer will be considered a No-Show if they have not arrived at the designated pickup location within 40 minutes of the scheduled pickup time and have not contacted 1776 Black Car Service. If a reservation is classified as a No-Show, the customer will be charged the full cost of the scheduled transportation, including applicable gratuity, waiting time, parking fees, tolls, and any other expenses incurred in connection with the reservation. If you are delayed or cannot locate your chauffeur, please call us immediately. Contacting our office allows us to communicate with the chauffeur and may prevent your reservation from being incorrectly classified as a No-Show.
Cancellation Policy
All cancellations must be made by telephone. We do not accept reservation cancellations by text message or email. For standard transportation reservations, cancellations received less than four (4) hours before the scheduled pickup time are subject to a cancellation charge equal to the full price of the reservation, plus any applicable expenses already incurred. Weddings, proms, concerts, wine tours, and other special-event transportation are subject to separate cancellation and deposit requirements. Special-event reservations may require a non-refundable deposit and may have different cancellation deadlines. Please contact 1776 Black Car Service for the terms applicable to your specific reservation.
CLT Airport Arrival Transfer Wait Time
For airport arrival transfers, 1776 Black Car Service provides up to 15 minutes of complimentary wait time to allow passengers time to deplane and begin making their way through the airport. We monitor incoming flight information when a flight number is provided with the reservation. However, passengers are responsible for maintaining communication with their chauffeur or our office after arrival. If we have not made contact with you within 40 minutes after your flight has landed, your airport reservation may be considered a No-Show and charged in full.
Charlotte Douglas International Airport (CLT) can be busy, and passengers may occasionally experience delays reaching Baggage Claim, retrieving checked luggage, or navigating the terminal. If your luggage is delayed or you need additional time, please call us before the 40-minute period expires so we know you are still at the airport. If you cannot locate your chauffeur at CLT or any other airport, contact 1776 Black Car Service before leaving the pickup area or arranging alternate transportation. We cannot correct a pickup problem if we are not notified, and failure to contact us may result in the reservation being classified as a No-Show.
No Show Clients
Late Night / Red Eye trips
Trips scheduled (12:00 AM to 5:00AM) are subject to an additional “Red Eye” charge.
Rate Changes
1776 Black Car Service reserves the right to change rates at any time without prior notice.
Additional Fees
Client will be billed for out of pocket expenses (If applicable) including, but not limited to: road tolls, event parking, airport fees, and airport luggage carts. Some Fees possible are: RED EYE: $25.00 / CHILD CAR SEAT: $10.00 Per Seat
Vehicle Cleaning, Smoking & Damage
All 1776 Black Car Service vehicles are 100% non-smoking. Smoking and vaping are prohibited in all vehicles in our fleet. A minimum $250 cleaning fee per incident will be charged for any violation of our non-smoking policy. Additional cleaning fees may be assessed when a vehicle requires cleaning beyond normal use. If a vehicle is contaminated by bodily fluids or other biological materials, the customer is responsible for the cost of professional cleaning, sanitizing, deodorizing, and, when necessary, replacement or restoration of affected vehicle components. Depending on the type, severity, and location of the contamination, cleaning and restoration charges may range from $100 to more than $5,000.
Any deliberate or negligent damage to the interior or exterior of a vehicle will be charged to the customer at the full cost of repair or restoration, plus a 50% service fee. This may include damage to seats, upholstery, carpeting, trim, doors, windows, electronic equipment, or other components of the vehicle. The person who books the reservation is responsible for the conduct of all passengers and guests traveling under that reservation. Any cleaning costs, damage, repairs, replacement of equipment, or other expenses resulting from the actions of the customer or their guests may be charged to the payment method associated with the reservation.
Surface Transportation Charge (STC)
A 5% fee known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Arrival Time
1776 Black Car Service and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Private/Charter Flight Monitoring: Due to the lack of timely and accurate information, 1776 Black Car Service does not monitor private charter airline flights; therefore, wait time will be charged as incurred for any passenger arriving on a private charter plane that is delayed by more than 15 minutes.
Illegal Substance Abuse Policy
The possession, sale, distribution, or use of illegal drugs or controlled substances without lawful authorization is strictly prohibited in all 1776 Black Car Service vehicles. Any violation of this policy may result in the immediate termination of transportation services and forfeiture of applicable deposits, payments, and fees. 1776 Black Car Service does not provide or sell alcoholic beverages. Passengers are responsible for complying with all applicable federal, state, and local laws regarding the possession and consumption of alcohol.
1776 Black Car Service reserves the right to refuse or immediately terminate transportation for any passenger who is in possession of illegal drugs or dangerous substances, is excessively intoxicated, behaves in a disorderly or threatening manner, creates an unsafe environment, or whose conduct may endanger the chauffeur, other passengers, the vehicle, or the public.
Minors are strictly prohibited from possessing or consuming alcoholic beverages or illegal substances in any company vehicle.
Passengers may not distract, obstruct, threaten, or otherwise interfere with the chauffeur while the vehicle is being operated. Passengers are also prohibited from tampering with, damaging, or improperly operating vehicle equipment, controls, safety devices, or other components. When transportation is terminated because of illegal activity, threatening or unsafe behavior, passenger misconduct, or a violation of these policies, no refund will be provided for the affected service.
Reservations
All vehicles quoted are subject to availability at the time of booking. Rates are subject to change without notice. A deposit of 20% of the total amount is required at the time of booking. The balance is due at the time of service.
Lost & Found / Personal Belongings
1776 Black Car Service is not responsible for personal belongings that are lost, misplaced, or left behind in a vehicle during or after transportation service. Passengers are encouraged to check the vehicle carefully for phones, wallets, luggage, keys, electronic devices, and other personal items before exiting. If an item is discovered in one of our vehicles, we will make a reasonable and sincere effort to identify the owner and arrange for its return.
If a chauffeur is required to personally deliver a lost item, a delivery fee may apply. The delivery charge will be based on our standard airport transfer rate to the requested delivery location, plus 20% chauffeur gratuity and any applicable tolls or additional transportation expenses. Whenever practical, customers may contact 1776 Black Car Service to discuss alternative arrangements for retrieving a lost item.
Vehicle Request Policy
1776 Black Car Service reserves the right to upgrade or change a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary.
One Transfer (CLT AIRPORT) And Multiple Flights
We see this from time to time. A client wishes to book a vehicle to pick up from the CLT Airport, but they are on one flight and they are meeting a party that is coming in on another flight. In this case we have an automatic 2 Hour Minimum for the vehicle. There are so many delays and changes in flight schedules that one may land early and the second may land late. Our vehicle and driver are committed to the wait time in this case and as such the we have a 2 Hour Hour Minimum.
Vehicle Capacity
For the safety of our passengers and chauffeurs, 1776 Black Car Service vehicles may never be occupied beyond their designated passenger seating capacity. Every passenger must have an approved seating position and available seat belt. The maximum number of passengers permitted in each vehicle is determined by the vehicle’s manufacturer-rated seating capacity and applicable safety requirements. Standing, sitting on another passenger’s lap, sharing a seat, or exceeding the vehicle’s authorized passenger capacity is not permitted. Customers are responsible for providing an accurate passenger count when making a reservation so that an appropriately sized vehicle can be assigned to the trip.
Affiliate Transportation Providers
1776 Black Car Service may, at its discretion, arrange transportation through a trusted affiliate transportation provider when necessary to fulfill a reservation. Affiliate services may be used within the Charlotte region or in other cities and destinations throughout the United States. When an affiliate is used, 1776 Black Car Service makes every reasonable effort to select a professional, properly licensed and insured transportation provider that meets our expectations for safety, reliability, vehicle quality, and professional chauffeur service. Because affiliate companies are independently owned and operated, vehicle makes, models, amenities, and operating procedures may differ from those of 1776 Black Car Service.
Uncontrollable Acts, Acts of God and / or Acts of Mother Nature
1776 Black Car Service makes every reasonable effort to provide safe, reliable, and on-time chauffeured transportation. However, we cannot be held responsible for delays, service interruptions, or circumstances beyond our reasonable control. These circumstances may include, but are not limited to, severe weather, traffic congestion, vehicle accidents, road closures, construction, airport congestion, flight delays or cancellations, government or emergency restrictions, flooding, hurricanes, tornadoes, winter storms, ice, snow, and other natural or unforeseen events that may affect travel conditions.
Passenger and chauffeur safety always takes priority. During severe or extreme weather, 1776 Black Car Service reserves the right to delay, modify, reroute, or cancel transportation service when road or weather conditions are determined to be unsafe. This is particularly important during winter weather when snow, ice, freezing rain, fallen trees, or untreated roads may make travel hazardous.
While our professional chauffeurs plan routes carefully and allow appropriate travel time whenever possible, travel times cannot be guaranteed when conditions outside our control affect the roadway, airport, or transportation network. 1776 Black Car Service will make reasonable efforts to communicate with affected customers and complete scheduled transportation whenever it can be performed safely. However, we will not require a chauffeur to operate a vehicle when conditions present an unreasonable risk to our passengers, chauffeurs, vehicles, or the public.
Termination of Contract
1776 Black Car Service reserves the right to refuse or immediately terminate transportation service when a chauffeur, dispatcher, or company representative reasonably determines that a passenger’s conduct creates an unsafe, threatening, or unlawful situation. Service may be terminated if a customer or any member of their party threatens or endangers the chauffeur, passengers, vehicle, other motorists, or the general public, or engages in behavior that prevents the chauffeur from safely performing their duties.
Transportation service will also be terminated if passengers are found to be in possession of illegal drugs, illegal substances, unlawful materials, or other prohibited items while traveling in a 1776 Black Car Service vehicle. When service is refused or terminated because of illegal activity, threatening behavior, dangerous conduct, or a serious violation of company policies, the reservation may be charged at the full contracted amount and no refund will be issued. The safety of our passengers and professional chauffeurs takes priority. 1776 Black Car Service will not continue transportation when doing so would create an unreasonable safety risk or require a chauffeur to knowingly permit unlawful activity in a company vehicle.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
