Privacy Policy

Effective Date: September 21, 2026

At 1776CLT, we take customer privacy seriously. When you request a quote, make a reservation, contact us, provide payment information, or use our transportation services, you may provide personal information that is necessary for us to respond to your request, prepare your transportation, process payment, and complete your reservation.

This Privacy Policy explains what information we may collect through CharlotteBlackCar.com, how that information is used, the outside systems we use to operate our business, and the steps we take to protect customer information.

By using CharlotteBlackCar.com, requesting a quote, making a reservation, providing payment information, or using our services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you contact 1776CLT, request an online quote, or make a reservation, we may collect information such as your name, telephone number, email address, pickup location, destination, requested pickup time, flight information, passenger count, luggage information, transportation requirements, billing information, and other details you voluntarily provide.

For reservations involving children, customers may also provide information such as a child’s age, height, or weight when necessary to determine an appropriate child safety seat. This information is used only for preparing the requested transportation service.

Our website may also collect limited technical information automatically, including IP address, browser type, device type, referring website, pages visited, and general website activity. This information may be collected through cookies, analytics tools, security services, or similar technologies.

Online Quote Requests

CharlotteBlackCar.com allows visitors to submit information through our website in order to request transportation pricing, availability, or additional information.  Information submitted through a quote form may include your name, telephone number, email address, travel date, pickup and destination information, passenger count, requested vehicle or service, flight details, and any additional information you choose to provide.

Submitting a quote request does not subscribe you to a mailing list, newsletter, promotional email list, or advertising program.

We use the information you provide to review your request, prepare a quote, communicate with you about the requested transportation, and, if you decide to book, create or complete your reservation.  We do not sell quote-request information, and we do not use submitted customer information to build mailing lists for sale or distribution to other companies.

Reservation and Dispatch Information

1776CLT uses Limo Anywhere as part of our reservation, scheduling, dispatch, confirmation, billing, and transportation-management process.  When you make a reservation, information necessary to provide your transportation may be entered into or transmitted through Limo Anywhere. This may include your name, telephone number, email address, itinerary, pickup and destination information, flight details, passenger information, chauffeur instructions, special requests, billing information, and other information necessary to complete your trip.

Limo Anywhere may also be used to send reservation confirmations, trip updates, receipts, chauffeur information, payment-related communications, or other messages directly related to your reservation.  Information shared through Limo Anywhere is used for legitimate business purposes associated with operating and completing your requested transportation.

Payment Processing and Credit Card Security

1776CLT may receive credit or debit card information directly from a customer when payment information is provided by telephone, in person, or as part of the reservation process.  Payment information is used only for legitimate transactions connected with transportation services, including deposits, payment authorizations, completed trips, additional authorized charges, refunds, adjustments, or other transactions permitted under our Terms and Conditions.

We currently use Helcim for certain payment transactions, including supported NFC and contactless payment processing, Flute Payments for desktop payment processing, and Limo Anywhere as part of our reservation and billing workflow.  Depending on how a payment is processed, information necessary to complete the transaction may be entered into or transmitted through one or more of these systems.

1776CLT maintains PCI-compliant payment practices.

We do not intentionally maintain unnecessary paper files containing full credit card numbers, and payment information is never used for marketing purposes or sold, rented, or provided to unrelated third parties.  Our payment processors maintain their own security, encryption, authorization, fraud-prevention, and data-handling procedures. No method of electronic payment processing or storage can be guaranteed to be completely secure, but we use established payment-processing systems and commercially reasonable safeguards intended to protect customer financial information.

How We Use Customer Information

Information collected by 1776CLT may be used to provide transportation quotes, create reservations, schedule vehicles and chauffeurs, coordinate airport transportation, monitor applicable flight information, prepare child safety seats, communicate trip details, process payments, issue confirmations and receipts, provide customer support, maintain appropriate business records, resolve billing questions, investigate disputes, enforce our Terms and Conditions, and comply with applicable legal or regulatory requirements.

We collect information that is reasonably connected to providing a quote, arranging transportation, processing a reservation, completing a trip, maintaining required records, or communicating with a customer about a service they requested.  We do not collect customer information simply for the purpose of accumulating or reselling personal data.

We Do Not Sell Customer Information

1776CLT does not sell, rent, or trade customer personal information.

We do not sell telephone numbers, email addresses, transportation history, quote requests, passenger information, payment information, or customer contact lists to marketers, data brokers, advertising companies, or unrelated businesses.  We also do not take information submitted through our quote or reservation process and automatically place customers on promotional mailing lists or mass-marketing email lists.

If you provide an email address or telephone number, we may use it to respond to your inquiry or communicate with you regarding a quote, reservation, payment, trip, receipt, customer-service matter, or another legitimate business issue related to your interaction with 1776CLT.

Information Shared With Service Providers

Although we do not sell customer information, operating a professional transportation company requires us to use certain outside service providers.  Customer information may therefore be transmitted to or processed through providers such as Limo Anywhere, Helcim, and Flute Payments when necessary for reservation management, dispatch, billing, payment processing, confirmations, receipts, transportation coordination, or related business functions.

These companies maintain their own privacy, security, and data-handling policies.  We provide information to these systems only as reasonably necessary to conduct business, complete reservations, process payments, or provide the transportation services requested by the customer.

Affiliate Transportation Providers

Certain reservations may be completed by a qualified transportation affiliate, including transportation outside our immediate service area or in situations where an affiliate is used to fulfill a reservation.  When an affiliate transportation provider is assigned to a trip, we may provide information reasonably necessary to complete the reservation. This may include the passenger’s name, telephone number, itinerary, pickup and destination information, flight details, passenger count, luggage requirements, special transportation instructions, or other information relevant to completing the trip.

Affiliate transportation providers are not provided customer information for the purpose of independent marketing, resale, or unrelated solicitation.

Legal and Safety Disclosures

We may disclose customer information when required by applicable law, legal process, subpoena, court order, regulatory requirement, or a valid request from law enforcement or another governmental authority.  Information may also be disclosed when reasonably necessary to protect the safety, legal rights, property, customers, chauffeurs, employees, contractors, affiliates, or business operations of 1776CLT.  We may also use or disclose information when necessary to investigate suspected fraud, unauthorized transactions, chargebacks, payment disputes, damage claims, safety incidents, or violations of our Terms and Conditions.

Email, Telephone and Text Communications

When you provide an email address or telephone number while requesting a quote or making a reservation, we may use that information to communicate with you about your transportation.

Communications may include requested quotes, reservation confirmations, chauffeur information, airport pickup instructions, flight-related updates, payment information, receipts, schedule changes, customer-service responses, or other information directly related to your inquiry or reservation.  Providing contact information for a quote or reservation does not automatically enroll you in unrelated marketing campaigns, newsletters, or promotional mailing lists.

Cookies, Analytics and Website Technology

CharlotteBlackCar.com may use cookies, analytics tools, security services, website hosting technologies, and similar systems that help us understand how visitors use the website and help maintain website functionality and security.  These systems may collect information such as IP address, browser type, device information, approximate geographic area, referring website, pages visited, time spent on the website, and other general technical information.

This information may help us understand which pages are useful to visitors, diagnose website problems, improve site performance, prevent abuse, improve security, and make our online quote process easier to use.  You may be able to limit or disable cookies through your web browser. Certain website features may not function normally if cookies or related browser technologies are disabled.

Data Security

1776CLT uses reasonable administrative, technical, physical, and operational measures intended to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.  These practices include using established third-party reservation and payment systems, maintaining PCI-compliant payment practices, limiting the use of customer information to legitimate business purposes, securely destroying temporary paper records containing payment card information when they are no longer needed, and avoiding the sale or unnecessary distribution of customer contact information.

No website, email system, mobile device, payment platform, reservation system, or electronic storage method can guarantee absolute security. For that reason, customers should also use reasonable care when transmitting sensitive information electronically.

Data Retention

We may retain reservation, transaction, communication, and customer information for as long as reasonably necessary for legitimate business purposes.  These purposes may include maintaining reservation history, resolving customer-service matters, maintaining payment and accounting records, complying with tax or insurance requirements, responding to legal matters, preventing fraud, resolving disputes, handling chargebacks, or enforcing our agreements and policies.

Different types of information may be retained for different periods depending on the reason the information was collected and any legal, accounting, insurance, payment-processing, or business requirements that apply.  When information is no longer reasonably required, we may delete, destroy, or otherwise dispose of it in accordance with our business practices.

Children’s Privacy

Our transportation services may be used by families traveling with children, particularly customers reserving child safety seats. However, our website, quote system, payment process, and reservation services are intended to be used by adults.  We do not knowingly solicit reservations, payment information, or quote requests directly from children under the age of 13.

A parent, guardian, or other responsible adult may provide information about a child when reasonably necessary to arrange transportation or determine an appropriate child safety seat.  If we become aware that personal information was submitted directly by a child under 13 without appropriate parental or guardian involvement, we will take reasonable steps to address the information.

Third-Party Websites and Services

CharlotteBlackCar.com may contain links to airports, hotels, wedding venues, attractions, restaurants, businesses, social-media platforms, payment providers, or other third-party websites and services.

Those websites and services operate under their own privacy policies and terms.  Once you leave our website or interact directly with a third-party service, that company’s privacy and security practices may apply.  1776CLT is not responsible for the privacy practices, security procedures, content, or policies of independently operated third-party websites or services.

Your Privacy Requests

You may contact us if you have questions about personal information you previously provided to 1776CLT.

Subject to applicable law and legitimate business or record-retention requirements, you may request that we correct inaccurate information, explain how certain information is being used, or delete information that we are not legally or operationally required to retain.

Certain information may need to be retained for accounting, tax, insurance, payment-processing, fraud-prevention, chargeback, contractual, dispute-resolution, or legal purposes even after transportation has been completed.

Privacy-related requests may be submitted using the contact information provided on CharlotteBlackCar.com.

Changes to This Privacy Policy

1776CLT may revise or update this Privacy Policy as our website, technology, reservation systems, payment processors, services, business operations, or legal obligations change.  When changes are made, the revised Privacy Policy will be posted on CharlotteBlackCar.com with an updated effective date.  We encourage visitors and customers to review this page periodically if they would like to remain informed about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, information you submitted through CharlotteBlackCar.com, a reservation, payment information, or our data-handling practices, please contact 1776CLT using the contact information provided on our website.

We will make reasonable efforts to respond to legitimate privacy questions and requests.

Consent

By using CharlotteBlackCar.com, submitting an online quote request, making a reservation, providing payment information, providing information necessary for transportation, or using our services, you acknowledge and consent to the privacy practices described in this policy.

This Privacy Policy is provided for general business and informational purposes and is not legal advice. Privacy and payment-security requirements can vary depending on jurisdiction, business practices, and the systems used. 1776CLT may have this policy reviewed by legal or compliance professionals when appropriate.