Charlotte Black Car Service Frequently Asked Questions (FAQs)
Below are answers to our most frequently asked questions to help you plan your travel with ease. From booking procedures and fleet details to pickup instructions and cancellation policies, you will find all the information you need to ensure a smooth, comfortable journey with our premium car service.
Can we bring Alcohol/Food/Drinks?
Due to sanitation reasons, we now no longer allow any snacks, food, coffee and / or drinks on board. Water will be provided and as always you are welcome to have your own bottles. We strive to have a clean fresh vehicle for all our passengers. We deep clean our vehicles on a regular basis. Please bear in mind any spills and/or mishaps will result in a automatic clean up fee charged to the card holder.  We wish for everyone to have a clean and safe vehicle.
Do I need to schedule my black car service in advance?
Yes, we require an advanced booking with a credit card on file. Â All of our trips are pre-arranged and scheduled in advance. Â This is done to make sure the clients are picked up on time and to account for the heavy Charlotte, NC traffic. Â Last minute requests are harder for car services to accommodate. Â We ask that your book several days to weeks in advance. Â The bigger the event such as Prom, Wedding, or Concert the further out you should look into car services and book as a general rule. Â
Do I get a payment receipt after the trip, will the driver provide me with one?
Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt. Â All charges are finalized by the office. Â In some cases for Flat Transfers where the driver did a NFC Payment in the vehicle, the receipt will be sent immediately.Â
Do I need to call and confirm my reservation?
We will contact you 1-2 days before your reservation, if you are not contacted please call the office no later than the day before you are scheduled to be picked up.
If I book my reservation well in advance, do you still need my credit card info?
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.  When a reservation is made a confirmation is sent out via LimoAnywhere.  When you get the confirmation we ask that you review the trip details and please reply back to the email to make sure all the details of your trip were entered correctly.  If any changes need to be made please call us or reply back to the email with your revisions. Â
Are not all sedan (Charlotte Black Car / Charlotte Black Truck) services basically about the same?
You would think so, but it is not that simple. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, and back office management. Please use due diligence in choosing your Charlotte transportation service. Please make sure the company you rent from has proper required liability limits and they have a “FOR-HIRE” tag.
Do you offer Convertible Child Car Seats?
Yes. We offer a LOW BACK booster, a HIGH BACK booster, and Three GRACO Convertible Child Car Seats.  All FIVE can be rented for large families.  Uber and Lyft do not offer child car seats in the Charlotte, North Carolina market that we know of.  For more information please see here.  We have a page dedicated to this service.  Our seats are stored indoors as to avoid odors and are cleaned and sanitized after every trip.  The car seats come pre-installed.  They are installed safely and securely, properly strapped in with no side to side movement.  All our seats were purchased new by our company and are not second hand used items.  An SUV can hold three of the convertible car seats easily as our GMC Yukon XL has a middle bench seat, not buckets.  We have only ONE Low Back Booster and only ONE High Back Booster.  We do about a dozen trips a month for our clients for with children for needing child car seats.Â
For solo Female travelers with children we understand you may wish to feel extra safe. Â If you so desire we send out a license plate number and picture of the vehicle picking you and your family up. Â You are also free to take a picture personally before getting in and sending it to your family. Â We don’t mind and understand the precautions. Â Â
Do you serve Concord (JQF) Airport?
Yes. Concord-Padgett Regional also known as JQF. Â We provide airport transfers to and from there. Â Private aviation requests are also available for transportation needs in the Concord and Charlotte area.
Do you use your vehicles as "RideShare"?
No. We see this all the time. Many services use their vehicles with ride share companies to fill in their “Dead Leg” trips. Our vehicles are ONLY used for our clients and we do not work with any Transportation Network Companies.
Do you use have hourly minimums?
Yes, some services do.  Proms have a 6 Hour Minimum.  Wedding GetAway Car Service has a 2-3 hour Minimum depending on the location of the wedding venue.  This is to include DRIVE TIME to get to your location from Charlotte.  Drive Time is rental time that is paid by the client, but the client is not actually in the vehicle.  Concerts have a 4 Hour Minimum.  Some other special events may apply as well, please call us for more information.
Where do I meet my driver (Charlotte Airport)?
If you are arriving at the CLT airport, your chauffeur will greet you in the baggage claim area with an identification sign.  Your chauffeur will help handle your bags and escort you to your vehicle. We assist with luggage, child strollers, wheelchairs / walkers.  You can opt to have us pickup CURBSIDE.  This method at the Charlotte Airport is way faster usually.  When you ask for a BAGGAGE CLAIM TERMINAL pickup, the vehicle is parked in the Charlotte Airport parking deck on Level 5.  That is the “Limousine Parking” Level at the CLT Airport.  Its obviously takes longer to get there as the airport has gotten bigger and more complicated over the years.  For private airports, please provide the tail number of the plane at the time of your reservation. If the desk allows we may be able to pull up right next your private jet.
Can I bring pets?
Yes. We are a pet friendly company, we do require that they be in a carrier of some sort however. Service Animals such as Dogs are welcome.
Do you take credit cards?
Yes. We gladly accept Visa, Master Card, Diners Club, American Express, and Discover card.  We ask for a credit card to hold a reservation.  It is charged prior to the vehicle leaving the garage location.  We do also accept NFC payments as of 2026. Â
Do you allow smoking in any of the cars?
No. Â All of our vehicles are NON- SMOKING. Â
Do you charge a parking fee / road tolls?
Yes, the driver will park his car in the short term parking and will meet the client inside the Airport with his/her name sign.  Road Tolls will be charged accordingly as well as any event parking at concerts or entertainment venues or parking decks. Â
How long have you been in business?
We have been in business since 1994 serving the Greater Charlotte, NC region.
Do you have proper city & state licensing?
All of our vehicles carry liability insurance along with commercial license plates in accordance with the North Carolina state law. Our drivers are drug tested and have been background checked.
Do we have to pay for the vehicle while we attend a concert?
Yes. You still have to pay for the limousine rental time during your event, such as a prom, sporting event, concert or dining out, even though you are not physically using the black car service.  Although the vehicle is not in use, the it cannot be used elsewhere.  Travel time, the inconvenience of vacuuming the interior, cleaning glassware, and restriction of time makes it impractical to reserve the vehicle to another party during this down-time. We do not offer Pick up or Drop off ONLY service for concert or events. Concerts carry a 4 hour minimum and Proms carry a 6 Hour minimum.  Wedding GetAway Cars carry a 2-3 Hour minimum depending on the event and location of the venue. Â
Do you provide private car service outside of Charlotte, NC?
We provide private car service to all neighboring cities and towns outside of Mecklenburg County including: Pineville, Matthews, Waxhaw, Mint Hill, Monroe, Concord, Huntersville, Davidson, Mooresville, Cornelius, Fort Mill, Rock Hill, and Indian Land. Transfer service is available to and from other cities such as Raleigh RDU, Winston Salem, Greensboro GSO, Greenville GSP, Columbia CAE, Hickory, Salisbury, and Asheville.
Types of services?
Point to Point is considered a LOCAL service.  Think of this as service in inside the Charlotte I485 Beltway and a little outside of it, including areas like Pineville.  Parts of Mecklenburg County.  City to City is a service that is for clients going out of town.  From Charlotte to Raleigh for example.  Hourly AS DIRECTED is local, but the driver is on site the while time with the clients.  The clients can do from meeting to meeting, venue to venue AS DIRECTED by the client.  Â
Do you offer "Direct Billing"?
Direct bill can be set up only for large scale corporate clients, depending on their account activity. Â Retail clients are expected to have a credit card on file for final billing charges.Â
How are cancellations made?
Plans change. Â Things happen. Â We understand this. Â First of all, all cancellations MUST be called in and made one the phone, SMS TEXT and Email requests are not accepted. Â Some services such as Wine Tours, Weddings, Proms, and Concerts are subject to the loss of the deposit. Â Other services if canceled 4 hours prior to the trip are not charged. Â The reason more important services require a deposit is because we BLOCK out the time slot when you book a vehicle. Â The vehicle is no longer available to rent out to anyone else. Â If you cancel we take a loss on the reservation since we can’t book out the vehicle to someone else the closer to the event date it gets. Â
Do you charge for additional stops?
Yes, we charge $15 for a stop within the same vicinity as pick up or drop off location, $25 for a stop further from the way and $35 (and up) for a stop that is out of the way. NO CHARGES ARE ADDED FOR HOURLY SERVICES WHICH ARE “AS DIRECTED”. Charges only apply to TRANSFER RATES.