Policies



Rental of all vehicles is with full acknowledgement and agreement of the following terms and conditions:

Payment and Billing
United Limousine requires the use of a major credit card for all reservations, a request is not considered “booked” till a form of payment is on file.

We accept:

  • Visa
  • MasterCard
  • Discover
  • American Express


Credit card authorization is obtained 24-48 hours prior to pick up time.  Drivers will not collect charges in cash unless prearranged with our office.

Cancellations
All Cancellations MUST be called in at  704-579-0402.

A cancellation fee may be charged. Cancellations are accepted by phone only. Special policies apply for holidays, events, and bus reservations.

No Show Clients
If a customer fails to show at the designated pick up location 40 minutes past the scheduled pick up time, and has not contacted us, the client is considered a “NO SHOW”.  A “NO SHOW” fee equal to the cost of the trip, plus the appropriate vehicle gratuity, applicable waiting time, and all other out of pocket costs will be charged to the customer.

Airport Arrival Transfer Wait Time
United Limousine provides up to 15 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Driver or call us within 40 minutes of your plane landing we will consider you a “no-show” and you will be charged in full for the reservation.

If a customer cannot locate the driver for United Limousine, we must be contacted to avoid being charged for a “NO SHOW”.

Additional Fees
Client will be billed for out of pocket expenses (If applicable) including, but not limited to: road tolls, event parking, airport fees, and airport luggage carts.

Illegal Substance Abuse Policy
No possession, sale, and/or consumption of any type of narcotics or illegal drugs is permitted in any vehicle.  Violation will result in immediate termination of contract, services, and forfeiture of all paid deposits and fees of service.

United Limousine cannot and will not provide any alcoholic substance.  It is legally acceptable to consume alcohol in a limousine with a partition so as long as all persons in the vehicle are of the legal drinking age.

Reservations
All vehicles quoted are subject to availability at the time of booking.  Rates are subject to change without notice.  A deposit of 20% of the total amount is required at the time of booking.  The balance is due at the time of service.

Cleaning Fees or Damages
**ALL OF OUR VEHICLES ARE NON SMOKING**
$150.00 minimum per incident fee.

Cleaning fees will be applied if our vehicle is biologically contaminated by any bodily fluid.  Cleaning fees may vary from $100.00 to more than $5,000 dependent on the level and location of contamination.

Deliberate damage to the vehicle interior or exterior of any vehicle will be charged at the cost of restoration, plus a 50% service fee.

Clients are responsible for their guests, for any damage to the vehicle, and equipments of the vehicle.

Lost Articles
United Limousine does not take any responsibility for any items left in our vehicles during or after the completion of rental period.  A sincere effort is made to return all lost articles to the client. United Limousine reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% driver gratuity and any applicable fuel fees and tolls.

Vehicle Request Policy
United Limousine reserves the right to upgrade or change a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary.

Affiliates
United Limousine may use affiliates, at its own discretion, locally and nationally.  The same quality is guaranteed.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
United Limousine is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, or road closures.

Termination of Contract
United Limousine reserves the right to terminate any reservation without refund, if the Operator or the Service Dispatcher on duty feels that the Renter and or Party of the Renter is putting the Operator or the mode of transportation or the Renter and / or Party of the Renter in danger of injury. Additionally, if the Renter and / or Party of the Renter are in the possession of any illegal material and / or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception.

Rate Changes
United Limousine reserves the right to change rates at any time without prior notice.

Privacy Policy
United Limousine and its affiliates do not sell or rent your personal or financial information to any outside third parties.

We reserve the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates and policies.


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